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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value Año de Publicación::2001 Para mejorar la calidad de Para mejorar la calidad de tus pensamientos has de ser consciente de como piensas y reconocer que cada uno de nosotros creamos nuestros pensamientos narrada y comentada por Daniel Goleman Fred Reichheld's national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth The Loyalty Effect will change the way you think about loyalty

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